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How do I sign in if I don’t have my phone or my personal key?

If you cannot sign into your account because you’ve permanently lost access to your security method and personal key, you may need to reset your account by deleting it.

Deleting your existing account and creating a new one will allow you to use the same email address and set up new security options. However, deleting will remove any agency applications you have linked to your account, and you will need to restore each connection. We recommend you use the articles listed below to learn how to relink your account after deleting it.

To delete your account, either sign in via your agency application or by visiting When you are prompted to enter your security code, follow the link that says “choose another security option.” On the next page, scroll to the bottom to the section that says “If you can’t use any of these security options above, you can reset your preferences by deleting your account,” and follow that link.

Read through all the information carefully to make sure deleting your account is the only way to reset your account settings. Select “Yes, continue deletion” to proceed.

You will immediately receive an email confirmation that your delete request was received. As a security measure, you will receive another email with the link to continue deleting your account 24 hours after the initial confirmation arrives.

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