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If you cannot sign into your USAJOBS account because you’ve permanently lost access to your security method and personal key, you can reset your account by deleting it.

Deleting your existing account and creating a new one will allow you to use the same email address and set up new security options. However, deleting will unlink your USAJOBS profile. You must follow the below steps to relink your account

  1. To delete your account, sign in at https://www.usajobs.gov/. When you are prompted to enter your security code, scroll to the bottom of the page to the section that says “If you can’t use any of these security options above, you can reset your preferences by deleting your account,” and follow that link.
  2. Read through all the information carefully to make sure deleting your account is the only way to reset your account settings and click “Yes, continue deletion” to proceed.
  3. You will immediately receive an email confirmation that your delete request was received. As a security measure, you will receive another email with the link to continue deleting your account 24 hours after the initial confirmation arrives.
  4. After you delete your account, you must contact the USAJOBS helpdesk to unlink your account. You will have to answer security questions to do this. NOTE You must first unlink your account before creating a new one. If you do not unlink your account before you create a new one, we will not be able to link your accounts.
  5. Go to https://www.usajobs.gov/ to create a new login.gov account, using the same email address.
  6. If you followed these steps in this order and used the correct email, your profile will automatically link.

If you have any questions about linking your account, please contact the USAJOBS helpdesk.