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Note for Trusted Traveler Programs users

To sign into the Trusted Traveler Programs website, you must create a new account. does not have access to your old GOES userID and password and will not automatically recognize your email address. Only your newly created username and password will allow you to sign in. does not manage nor impact any of your existing Trusted Traveler Programs membership, payments, appointments, or application status and is unable to respond to any questions about them.

For questions about the Trusted Traveler Programs (Global Entry, GOES, Sentri, or Nexus), please contact CBP at

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First, check out answers to common questions. If you still have a question or problem, please contact us Please do not send us your PASSID or other private information that only you should know. Please keep in mind that we’re experiencing a heavy volume of requests so it might take us several days to get back to you.