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Delete your account

There might be different reasons why you need to delete an account:

  • You realize you have multiple accounts using different email addresses and you want to have one account
  • You are locked out of your account and have lost access to your authentication methods
  • You no longer need a account

If you delete your account:

  • We’ll delete your email address, password, and phone number
  • You won’t be able to sign into partner agencies that require a account
  • You won’t lose your information saved with partner agencies, but you will need to create a new account

If you do have access to your authentication methods, follow these steps to delete your account:

  1. Enter your email address at
  2. Enter your password.
  3. Click the “Sign in” button.
  4. Authenticate using one of the methods you set up.
  5. On your account page, select “Delete account” from the menu on the left side of the page
  6. Select “Delete account” from the “Your account” menu.
  7. Enter your password to confirm that you want to delete your account.

Follow these steps to delete your account if you do NOT have access to your authentication methods:

As a security measure, requires a two-step process and 24 hour waiting period if you have lost access to your authentication methods and need to delete your account.

  1. Go to your government application sign in page or to
  2. Sign in with your email and password
  3. On the authentication page, click on “Choose another security option”
  4. Scroll to the bottom and click on the “deleting your account” link
  5. Read through all the information carefully to make sure deleting your account is your only option
  6. Click on “Yes, continue deletion”
  7. You will receive two emails.
    • The first email confirms we received your request. Your account is not yet deleted. Additional action is required.
    • The second email is sent to you 24 hours later. Follow the directions in that email to complete the deletion process.
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