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Verify your identity in person

If you are unable to successfully upload your ID on Login.gov, you may be able to verify in person with our partners at the United States Postal Service (USPS). At this time, we’re only offering this option at select USPS locations in Washington D.C., Maryland, and Northern Virginia, and for certain partner agencies.

Start this process on Login.gov before going to the Post Office 

Please have the following information ready to enter on Login.gov:

  1. Your State-Issued ID. Don’t have a state issued ID?
  2. Social Security Number
  3. A phone number on a phone plan that is in your name
    a. If you do not have a phone plan that is in your name, we can send you the verification code by mail which takes approximately 3-5 days.

If you’re unable to complete any of these steps, please contact the partner agency’s help center for support.   

Bring the following items to the Post Office

A copy of your emailed barcode

Once you complete the steps on Login.gov, we’ll email you a barcode and a deadline to go to the Post Office. You can print the email, or show the email from your mobile device. If you go to the Post Office after the deadline, your information will not be saved and you will need to restart the process.  

Your state-issued ID

Bring the same ID you used on Login.gov. Your ID must not be expired. At this time, only the following state-issued identification is accepted: 

  • Driver’s license from all 50 states, the District of Columbia (DC), and other US territories (Guam, US Virgin Islands, Mariana Islands and Puerto Rico)
  • A non-driver’s license state-issued ID card

    • This is an identity document issued by the state, the District of Columbia (DC), or US territory that asserts identity but does not give driving privileges.

We do not currently accept any other forms of identification, such as passports and military IDs. You cannot verify your identity at the Post Office without a state-issued ID. We’re currently working to add more ways to verify your identity.

In the meantime, please contact the partner agency’s help center to find out what you can do.

Proof of your current address

If your current address does not match the address on your ID, you will need to bring proof of your current address to the Post Office. Acceptable forms of proof of address are:

  • Lease, Mortgage, or Deed of Trust
  • Voter Registration
  • Vehicle Registration Card
  • Home or Vehicle Insurance Policy

You can bring a physical copy or show a digital copy of the document. You cannot show a photo or screenshot of the document. 

Complete the process at the Post Office before your deadline

Available locations in the Washington D.C. area 

You can visit any of the following Post Office locations. You do not need to visit the location you selected on Login.gov. 

  1. BALTIMORE — Post Office™
    900 E FAYETTE ST RM 118
    BALTIMORE, MD 21233-9715
  2. BETHESDA — Post Office™
    6900 WISCONSIN AVE STE 100
    CHEVY CHASE, MD 20815-9996
  3. FRIENDSHIP — Post Office™
    4005 WISCONSIN AVE NW
    WASHINGTON, DC 20016-9997
  4. WASHINGTON — Post Office™
    900 BRENTWOOD RD NE
    WASHINGTON, DC 20018-9997
  5. ARLINGTON — Post Office™
    3118 WASHINGTON BLVD
    ARLINGTON, VA 22201-9998
  6. ASHBURN — Post Office™
    44715 PRENTICE DR
    DULLES, VA 20101-9996
  7. MERRIFIELD — Post Office™
    8409 LEE HWY
    MERRIFIELD, VA 22116-9998

You can speak with any retail associate to verify your identity

  • Wait in line at the Post Office. The retail clerk will scan your barcode and review your documents.
  • After the retail clerk has reviewed your documents, you’re done at the Post Office. The retail clerk will not receive your results.

We’ll email you with next steps

We’ll send you an email to let you know if your identity verification was successful or unsuccessful within 24 hours of your visit to the Post Office. 

If your identity verification was unsuccessful, you can:

  • Try to verify your identity online again
  • Contact the partner agency’s help center for support

If you do not receive an email from us, there are a few steps you can take:

  • Check your email’s spam or junk folder for an email from no-reply@login.gov.
  • If you haven’t heard from us after 24 hours from your visit to the Post Office, please contact Login.gov customer support at login.gov/contact. 

Troubleshoot verifying your identity in person

If you’ve encountered an issue while trying to verify your identity in person we would like to help you resolve it. Here are some tips for troubleshooting the process. 

What to do if you received an email, but did not attempt to verify your identity in person

If you received an email informing you that you are ready to verify your identity or your identity could not be verified in person, and you did not attempt this action: 

Sign in and change your password immediately. If you’d like, you can also delete your account

What to do if you were unable to successfully verify your identity in person

If you are unable to successfully verify your identity in person, you can try to verify your identity online again, or you can contact the agency you are trying to access for help with specific questions about verifying your identity.

Tips for verifying your identity in person: 

  • Your state-issued ID or driver’s license must not be expired. We do not currently accept any other forms of identification.
  • Bring a valid proof of address if your current address is different from the address displayed on your ID. To verify your current address you can bring your:

    • Lease, mortgage, or deed of trust
    • Voter registration
    • Vehicle registration card
    • Home or vehicle insurance policy

What to do if the deadline to verify your identity in person passed

If you received an email informing you that the deadline to verify your identity passed, try verifying your identity online again

We automatically cancel requests after 30 days in order to protect applicants’ personal data. When you restart the process to verify your identity in person, you will receive a new deadline. 

Help with specific agencies

Accepted State-Issued Identification

Troubleshoot uploading your state-issued ID

Verify your identity online

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